How to Stay Calm During Active Listening on Calls

Effective communication is crucial for success in both personal and professional life. Active listening plays a vital role in this process, especially when we engage in conversations over phone calls. However, it can be challenging to focus and remain calm during these conversations, especially when dealing with difficult topics or assertive personalities. In this article, we will explore some essential tips to help you stay calm and focused during active listening on calls.

Why is Active Listening Important?

Active listening is an intentional and active process of fully concentrating on the speaker, understanding their message, and responding appropriately. It involves giving the speaker your undivided attention, maintaining eye contact (even though you’re on the phone), and avoiding distractions. Active listening is critical for building trust, resolving conflicts, and ensuring that your message is conveyed effectively.

Why Do We Struggle to Stay Calm During Active Listening?

There are several reasons why we may struggle to stay calm during active listening on calls:

1. Emotional Reactions: We may become emotional or defensive when we disagree with the speaker or feel attacked.
2. Background Distractions: We may be interrupted by background noise, other calls, or notifications on our devices.
3. Fatigue: We may be tired or overworked, making it difficult to focus.
4. Time Constraints: We may feel pressured to wrap up the call quickly, leading to a sense of urgency.

Tips to Stay Calm During Active Listening on Calls

1. Prepare Yourself: Before the call, take a few deep breaths, and clear your mind. Make sure you’re in a quiet, comfortable space with minimal distractions.
2. Practice Mindfulness: Focus on the present moment and the conversation at hand. Pay attention to your body language and maintain a relaxed tone.
3. Use a Note-Taking System: Take notes to help you stay focused and remember important points. This will also give you a sense of accomplishment and help you stay engaged.
4. Pause Before Responding: Take a moment to process what the speaker has said before responding. This helps you avoid reacting impulsively and ensures you respond thoughtfully.
5. Practice Empathy: Put yourself in the speaker’s shoes and try to understand their perspective. This helps you stay calm and focused on the conversation.
6. Use Positive Self-Talk: Encourage yourself with positive affirmations, such as “I can do this” or “I’m capable of staying focused.”
7. Take Breaks: If needed, take a brief pause to collect your thoughts before resuming the conversation.
8. Maintain a Positive Attitude: Approach the conversation with a positive and open-minded attitude. View the call as an opportunity to learn and grow.

Conclusion

Staying calm during active listening on calls requires intentional effort and practice. By preparing yourself, practicing mindfulness, and using effective communication strategies, you can improve your ability to focus and remain calm during phone calls. Remember to prioritize your mental well-being, take breaks when needed, and approach conversations with a positive attitude. With time and practice, you’ll become a master of active listening and effective communication.