How to Report an Outage with CenterPoint

CenterPoint Energy is a leading utility company that provides electricity, natural gas, and other services to millions of customers across the United States. While they strive to maintain a reliable and efficient service, outages can still occur due to various reasons such as severe weather, maintenance, or equipment failure. In this article, we will guide you on how to report an outage with CenterPoint Energy.

Why Report an Outage?

Reporting an outage is essential to ensure your safety and the effectiveness of the repair process. When you report an outage, CenterPoint Energy can:

1. Dispatch crews to repair the issue as quickly as possible
2. Prioritize the repair based on the number of affected customers
3. Provide updates on the estimated restoration time
4. Prevent potential safety hazards, such as downed power lines

How to Report an Outage with CenterPoint

There are several ways to report an outage with CenterPoint Energy:

1. Online Outage Reporting: Visit the CenterPoint Energy website at www.centerpointenergy.com and click on “Report Outage” at the top of the page. Follow the prompts to enter your account information, describe the outage, and submit the report.
2. Mobile App: Download the CenterPoint Energy mobile app (available for iOS and Android devices) and report an outage through the app.
3. Phone: Call the CenterPoint Energy outage hotline at 1-800-752-8036. This hotline is available ²⁴⁄₇ and can be used to report an outage or ask questions about the status of a previously reported outage.
4. Text: Text “OUT” to 467264 (CENTURION) from your mobile device to report an outage. Text “STAT” to 467264 to check the status of an outage.
5. In-Person: Visit the CenterPoint Energy office during business hours to report an outage in person.

Additional Tips

1. Be Prepared: Keep essential items such as flashlights, batteries, and extra water on hand in case of an extended outage.
2. Stay Informed: Sign up for CenterPoint Energy’s Emergency Alert System to receive text or phone alerts about outages and their status.
3. Check Your Account: Make sure your account information is up to date to ensure accurate billing and outage reporting.
4. Report Multiple Outages: If you experience multiple outages in a short period, report each outage separately to help CenterPoint Energy identify and address the issues.

Conclusion

Reporting an outage with CenterPoint Energy is a simple and effective way to ensure your safety and the timely resolution of the issue. By following the steps outlined in this article, you can report an outage online, via phone, text, or in person. Remember to stay prepared and informed, and to check your account information to ensure accurate billing and outage reporting.