CenterPoint Outage Map is Down: Customers Left in the Dark

The frustration is palpable for CenterPoint Energy customers in Houston, Texas, and surrounding areas, as the utility company’s outage map is currently down. The outage map, which is usually a reliable tool for tracking power outages and staying informed about when service will be restored, is currently unresponsive, leaving customers in the dark.

According to reports, the outage map has been down for several hours, with no clear indication from CenterPoint Energy as to when it will be back online. This has left residents and businesses alike feeling helpless and unsure about when their power will be restored.

“We’re trying to stay patient, but it’s getting really frustrating,” said Emily Rodriguez, a resident of the Energy Corridor. “I need electricity to run my business, and I can’t even get a simple update on when it will be back on. It’s unacceptable.”

The outage map is a crucial tool for CenterPoint Energy customers, providing real-time information about outages, including the cause of the outage, the estimated time of restoration, and the number of customers affected. Without it, customers are left to rely on phone calls to the utility company and social media posts for updates, which can be unreliable and slow to receive.

“We understand the importance of our outage map, and we’re working to get it back online as soon as possible,” said a spokesperson for CenterPoint Energy in a statement. “We apologize for any inconvenience this may have caused and appreciate our customers’ patience and understanding.”

While the cause of the outage map’s downtime is unclear, it’s not the first time that CenterPoint Energy has experienced issues with its outage map. In 2020, the company’s outage map was down for several days, causing widespread frustration among customers.

As the power outage continues to affect thousands of residents and businesses, it’s clear that a reliable and functioning outage map is essential for keeping customers informed and empowered during outages. Until the map is back online, customers are advised to continue contacting the utility company directly for updates and to report any outages.

In the meantime, residents are left to wonder when their power will be restored and what steps CenterPoint Energy will take to prevent similar outages in the future.

“CenterPoint Energy needs to take responsibility for this outage and do better,” said Rodriguez. “A blackout in the middle of the summer is a serious issue, and we need to know that our utility company is equipped to handle it.”