CenterPoint Outage Map Gone: Customers Frustrated as Critical Tool Disappears

Houston, TX - CenterPoint Energy, one of the largest electric utilities in the United States, has removed its outage map from its website, leaving customers frustrated and confused. The outage map, which was a valuable tool for customers to stay informed about power outages and planned maintenance in their area, is no longer available.

The outage map was a critical feature for CenterPoint customers, providing real-time updates on power outages, including the location, cause, and estimated restoration time. It was also a valuable resource for customers to plan their daily activities and make informed decisions about traveling or scheduling appointments.

However, in a sudden move, CenterPoint Energy has removed the outage map from its website, leaving customers scrambling for alternative ways to stay informed about outages. The move has raised concerns among customers about the utility’s commitment to transparency and communication.

“I use the outage map all the time to plan my day,” said Sarah Johnson, a CenterPoint customer from Houston. “I don’t understand why they would remove it without warning. It’s a basic service that customers rely on.”

Other customers have expressed similar frustrations on social media, with many taking to Twitter to express their disappointment and anger at the sudden removal of the outage map.

“Can’t believe @CenterPoint removed the outage map! This is ridiculous. We need transparency and communication, not secrecy and confusion,” tweeted @HoustonHonda.

The reason behind the removal of the outage map is unclear, but it is believed that CenterPoint may have decided to revamp its website and outage reporting system. The utility has not issued a statement or explanation for the move, leaving customers wondering what the future holds for outage reporting.

In the meantime, customers are forced to rely on alternative methods to stay informed about outages, such as calling CenterPoint’s customer service hotline or checking social media accounts for updates. While these methods may be imperfect, they are a far cry from the real-time, interactive experience provided by the outage map.

As the situation continues to unfold, customers are left wondering when and if the outage map will return. Until then, they are forced to adapt to a new reality without the critical tool that once provided them with valuable information and peace of mind.

Update: CenterPoint Energy has released a statement saying that it is “redoing its outage reporting process” and that the outage map will be replaced with a new system in the coming weeks. However, no timeline has been provided for the release of the new system, leaving customers still in the dark.