CenterPoint Outage Map Doesn’t Work: Frustration Mounts for Texans

Are you one of the millions of Texans who rely on CenterPoint Energy for their electricity? If so, you’re no stranger to the frustration of experiencing outages, especially during extreme weather conditions. But what if you couldn’t even check the status of those outages because the company’s very own outage map wasn’t working?

That’s exactly what’s been happening to many CenterPoint customers over the past few weeks. The company’s online outage map, which is designed to provide customers with real-time information about power outages in their area, has been malfunctioning, leaving many feeling helpless and in the dark.

“I’ve been trying to check the outage map for days, but it just says ‘loading’ and never gives me any information,” said Sarah Johnson, a CenterPoint customer from Houston. “I have no idea when my power will be back on or if there’s even a crew on the way to fix the issue.”

The outage map is supposed to be a valuable tool for customers, allowing them to check the status of outages and receive updates on estimated restoration times. But for many CenterPoint customers, it’s become nothing more than a broken promise.

“We’ve attempted to troubleshoot the issue, but unfortunately, our outage map has been experiencing technical difficulties,” said a CenterPoint spokesperson. “We apologize for the frustration this has caused and are working to resolve the issue as soon as possible.”

But how does a company’s outage map become non-functional in the first place? It’s a question that has many customers are scratching their heads.

“I don’t understand why they can’t just fix the map,” said James Smith, a CenterPoint customer from Dallas. “It’s not like it’s hard to check the status of an outage. I just want to know when my power will be back on so I can plan accordingly.”

The failure of the outage map is just the latest in a series of issues that CenterPoint customers have faced in recent weeks. As the company continues to work on restoring power and fixing the outage map, customers are left to wonder when things will be back to normal.

In the meantime, CenterPoint customers are advised to continue to monitor the company’s social media accounts and website for updates on outages and estimated restoration times. While it’s not ideal, it’s a reminder that outdated technology can sometimes hinder our ability to access the information we need.

What can you do if you’re experiencing an outage?

• Check the CenterPoint website or mobile app for updates on outages and estimated restoration times.
• Follow CenterPoint on social media to stay up-to-date on the latest information.
• Contact CenterPoint’s customer service department at (800) 752-8036 for more information.
• Consider using a third-party outage map or app to get real-time information on outages in your area.

We’ll continue to monitor the situation and provide updates as more information becomes available. In the meantime, we urge CenterPoint to take immediate action to fix the outage map and restore power to its customers.