CenterPoint Outage Map Not Working: Residents Left in the Dark

For the second time this month, CenterPoint Energy’s outage map is not functioning properly, leaving thousands of Houston residents without access to critical information during a widespread power outage.

The map, which is designed to provide real-time updates on outages and estimated restoration times, is a vital tool for CenterPoint customers seeking to plan their day, check on the status of their service, and get a heads up on potential delays. However, the outage map has been down since early yesterday evening, causing frustration and confusion among those affected by the outage.

According to reports, the outage began at approximately 5:00 PM on Wednesday, when a severe thunderstorm rolled through the Houston area, bringing strong winds and heavy rains that knocked out power to nearly 100,000 households. CenterPoint Energy crews were quickly deployed to the affected areas, but the outage map remained down, leaving customers in the dark about the status of the repairs.

“We are aware of the issue with our outage map and are working to resolve it as quickly as possible,” a CenterPoint Energy spokesperson said in a statement. “We apologize for any inconvenience this may have caused and appreciate our customers’ patience and understanding as we work to restore power as soon as possible.”

The outage map not working is particularly problematic because it makes it difficult for customers to plan their day, get to work or school, or access critical medical equipment that relies on electricity. It also makes it challenging for CenterPoint Energy crews to communicate with customers about the status of the repairs and estimated restoration times.

In recent years, CenterPoint Energy has made significant investments in its outage map, which is designed to provide real-time updates and make it easier for customers to stay informed about outages in their area. However, the map’s failure during this outage has raised concerns about the reliability and accuracy of the information it provides.

“CenterPoint Energy needs to do a better job of keeping customers informed about outages,” said Houston resident John Smith, who was affected by the outage. “The outage map not working is unacceptable and causes unnecessary frustration and inconvenience.”

In the meantime, affected customers are advised to call CenterPoint Energy’s customer service number at (800) 752-8036 to report their outage and get an estimated restoration time. Customers can also sign up for CenterPoint Energy’s text and email alerts to receive updates on their outage.

The outage is expected to be fully restored by the end of the day today, but CenterPoint Energy is advising customers to remain cautious and check their homes for damage before restoring power.