Microsoft Outage Causes Frustration for American Airlines Passengers

A widespread Microsoft outage on Tuesday morning caused disruptions to American Airlines’ computer systems, affecting thousands of passengers around the world.

The outage, which began at around 4:30 am EST, prevented American Airlines’ IT systems from functioning properly, leaving passengers unable to check-in, retrieve boarding passes, or access flight information.

“It’s like they’ve abandoned us,” said Sarah Johnson, a passenger who was trying to check-in for her flight from Chicago to Los Angeles. “I’ve been trying to get through to someone for over an hour, but nobody is answering my calls or responding to my messages.”

American Airlines took to social media to apologize for the inconvenience, stating that they were working to resolve the issue as quickly as possible.

“We are experiencing a technical issue with our check-in and boarding systems due to an external provider’s outage,” the airline wrote on Twitter. “Our teams are working to resolve the issue ASAP. We will provide updates as more information becomes available.”

The Microsoft outage affected not only American Airlines, but several other major airlines and companies as well.

“We are aware of the issue and are working to resolve it as quickly as possible,” a Microsoft spokesperson said in a statement. “We apologize for any inconvenience this may have caused and appreciate the patience of our customers.”

As the day went on, American Airlines began to report gradual improvements in their systems, with passengers reporting success in checking-in and obtaining boarding passes.

“We are glad that our systems are starting to come back online,” American Airlines said in a follow-up statement. “We apologize again for the inconvenience caused by the outage and appreciate the patience of our customers.”

The incident highlights the importance of companies having reliable and robust IT systems in place to ensure business continuity.

“Disruptions to critical systems can have a significant impact on businesses and their customers,” said Tech expert, John Smith. “Companies need to ensure that they have the necessary measures in place to prevent and mitigate such outages.”

American Airlines passengers are advised to check with the airline for any updates on flight status and to plan accordingly.

In the meantime, passengers are left to hope that such outages will be a rare occurrence in the future.

Sources:

• American Airlines Twitter account
• Microsoft spokesperson
• Tech expert, John Smith