How to Stay Calm During Building Trust on Phone Calls

Building trust with someone you’ve never met in person can be a daunting task, especially when it’s over the phone. However, with the increasing importance of remote communication, it’s essential to know how to establish a strong connection and build trust with others through phone calls. In this article, we’ll explore some tips on how to stay calm and confident during phone calls to develop a trusting relationship.

Prepare Before the Call

Before you make the call, take some time to prepare yourself. This can include:

• Researching the person or company you’ll be speaking with to understand their needs and goals
• Jotting down key points you want to discuss during the call
• Practicing your tone, pace, and language to ensure you come across as confident and professional
• Creating a comfortable and quiet environment for the call

Use Positive Body Language

Although you can’t see the other person physically, your body language still plays a significant role in phone calls. Make an effort to:

• Sit comfortably with good posture to exude confidence
• Keep your voice steady and avoid fidgeting
• Avoid background noises and distractions that might interrupt the call
• Smile, even though the other person can’t see you - a smile can help you relax and project positivity

Focus on Active Listening

Active listening is crucial in building trust during phone calls. Make sure to:

• Give the other person your undivided attention
• Repeat back what you’ve heard to ensure understanding and show that you’re actively listening
• Ask clarifying questions to demonstrate your interest and attention to detail
• Avoid interrupting the other person and let them finish speaking

Use Positive Language and Tone

The way you communicate can greatly impact the tone and atmosphere of the call. Focus on using:

• Positive and uplifting language to build rapport and trust
• A calm and respectful tone to show empathy and understanding
• Avoid using aggressive or defensive language that might lead to miscommunication or conflict

Stay Focused and Patient

Phone calls can sometimes go off track or become lengthy. Stay focused by:

• Staying engaged and interested in the conversation
• Avoiding side conversations or distractions
• Continuing to ask relevant questions and provide value to the other person
• Staying patient and calm, even if the conversation becomes challenging or lengthy

Take Notes and Follow Up

After the call, make sure to:

• Take notes on the discussion and any agreements or action items
• Follow up on any commitments or tasks you’ve agreed to complete
• Send a summary or recap to the other person to ensure you’re on the same page

Conclusion

Building trust over phone calls requires careful preparation, active listening, and positive communication. By following these tips, you can establish a strong connection and build a trusting relationship with others, even from a distance. Remember to stay calm, focused, and patient, and you’ll be well on your way to successful phone calls that help you build trust and achieve your goals.