Where Can You Learn Being Persuasive on Phone?

In today’s digital age, effective communication on the phone is more important than ever. Whether you’re a sales professional, a customer service representative, or simply someone who needs to convince others to take action, being persuasive on the phone can make all the difference in achieving your goals. However, it’s not always easy to know where to start or how to improve your phone communication skills.

Fortunately, there are many resources available to help you learn how to be more persuasive on the phone. Here are some of the best places to start:

Online Courses

1. Coursera: Coursera offers a range of online courses on communication and persuasion, including courses on negotiation, sales, and customer service.
2. Udemy: Udemy has a vast collection of courses on phone sales, customer service, and communication, with many courses focused specifically on persuasion.
3. LinkedIn Learning (formerly Lynda.com): LinkedIn Learning offers a variety of courses on communication, sales, and customer service, including courses on phone etiquette and persuasion.

Books and Audiobooks

1. “Influence: The Psychology of Persuasion” by Robert Cialdini: This classic book is a must-read for anyone interested in understanding the psychology of persuasion.
2. “The Art of Persuasion” by David J. Schwartz: This book provides practical tips and strategies for becoming a more persuasive communicator.
3. “Talk Like TED: The 9 Public Speaking Secrets of the World’s Top Minds” by Carmine Gallo: While not exclusively focused on phone communication, this book provides valuable insights into effective communication and persuasion.

Podcasts

1. “The Art of Persuasion”: This podcast features expert interviews and practical tips on becoming a more persuasive communicator.
2. “The Sales Evangelist”: This podcast offers insights and strategies for sales and customer service professionals, including tips on phone communication and persuasion.
3. “The Communication Coach”: This podcast provides practical advice and guidance on effective communication, including phone communication and persuasion.

Workshops and Webinars

1. HubSpot Academy: HubSpot Academy offers a range of free webinars and workshops on sales, customer service, and marketing, including sessions on phone communication and persuasion.
2. American Marketing Association (AMA): The AMA offers a range of webinars and workshops on marketing and sales, including sessions on phone communication and persuasion.
3. National Speakers Association (NSA): The NSA offers a range of webinars and workshops on communication and persuasion, including sessions on phone communication.

Conferences

1. Sales 2.0 Conference: This annual conference features keynote speakers and panel discussions on sales, customer service, and marketing, including phone communication and persuasion.
2. Customer Contact Week: This annual conference focuses on customer service and contact center operations, including phone communication and persuasion.
3. National Communication Association (NCA) Convention: The NCA convention is a premier event for communication scholars and professionals, featuring keynote speakers and panel discussions on communication and persuasion.

By taking advantage of these resources, you can learn how to be more persuasive on the phone and improve your overall communication skills. Remember that practice is key, so be sure to put your new skills into action and track your progress. With time and practice, you’ll become a master of persuasive phone communication.