Where Can You Learn Efficient Call Handling Skills?
Effective call handling is an essential skill for anyone working in a customer-facing role, particularly in industries such as customer service, telemarketing, and inside sales. Whether you’re new to the field or looking to improve your skills, learning efficient call handling techniques can help you excel in your career and deliver exceptional results for your organization. In this article, we’ll explore the best places to learn efficient call handling skills.
1. Online Courses and Training Platforms
There are numerous online courses and training platforms that offer call handling skills training. Some popular options include:
- Coursera: This massive open online course platform offers a variety of courses on customer service and call handling.
- LinkedIn Learning (formerly Lynda.com): This online learning platform offers a range of courses on call handling, customer service, and sales.
- Udemy: This popular online learning platform offers a range of courses on call handling, customer service, and sales.
- Skillshare: This online learning platform offers a range of courses on call handling, customer service, and sales.
2. Industry Associations and Professional Organizations
Many industry associations and professional organizations offer training and certification programs in call handling, customer service, and sales. Some examples include:
- International Customer Services Association (ICSA): This organization offers training and certification programs in customer service and call handling.
- Association of Call Center Professionals (ACCP): This organization offers training and certification programs in call center operations and call handling.
- Sales & Marketing Executives International (SMEI): This organization offers training and certification programs in sales and call handling.
3. Colleges and Universities
Many colleges and universities offer courses and degree programs in call handling, customer service, and sales. Some examples include:
- Hospitality and Tourism programs: Many hospitality and tourism programs offer courses on customer service and call handling.
- Business Administration programs: Many business administration programs offer courses on sales, marketing, and customer service.
- Communications programs: Many communications programs offer courses on public speaking, communication skills, and call handling.
4. In-House Training and Coaching
Many companies offer in-house training and coaching programs for their customer-facing employees. These programs can be highly effective in teaching employees the specific skills and knowledge required to handle calls efficiently.
5. Books and eBooks
There are many excellent books and eBooks on call handling and customer service that can provide valuable insights and skills. Some popular options include:
- “Don’t Just React, Respond” by Paul Edwards
- “The Customer Comes Second” by Bob Andrews
- “The Harvey Ball Award” by Bruce Coddington
6. Conferences and Workshops
Attending conferences and workshops on call handling, customer service, and sales can be a great way to learn from industry experts and network with other professionals. Some popular options include:
- International Customer Service Conference (ICSC)
- Customer Experience Conference (CEC)
- Sales & Marketing Executives International (SMEI) Conference
In conclusion, there are many places where you can learn efficient call handling skills, from online courses and training platforms to industry associations and professional organizations, colleges and universities, in-house training and coaching, books and eBooks, and conferences and workshops. Whether you’re just starting out or looking to improve your skills, there’s a wealth of information and resources available to help you excel in your career.
